TMB eConnect is the Internet Banking Service offered by Tamilnad Mercantile Bank Ltd.
An account holder of Tamilnad Mercantile Bank Ltd. who has the knowledge of browsing the Internet and having a valid email ID is eligible for TMB eConnect facility.
Application form for eConnect can be obtained from your parent branch in which you are maintaining your account. The application form should be duly filled in and submitted to your parent branch.
After you have submitted the application at your branch, your application will be processed. Once your application is processed, your Password will be sent through your registered eMail id with password protected PDF and User ID will be sent to your registered mobile number.
You can enable / unlock your User ID by sending mail to "econnect@tmbank.in" by mentioning your User ID and 15 digit account number or send sms to 9282112225 as ENABLE USERID
If you know the security questions then you can reset the password by using the Forgot Password link in the login page. Otherwise you can use the GreenPin option by using the Forgot Password link in the login page
You have to change your password often for security reasons. To change your password, go to Customize menu and click on Change Password option. Here you may change your Signon as well as Transaction password.
You can access TMB eConnect in https://www.tmbnet.in
Yes, You can access your accounts through TMB eConnect facility online 24 x 7 from anywhere in the world provided you have a PC and an access to Internet.
Yes, You can very well access your accounts held in different branches provided you have opened them in the same Customer ID.
No, there is no registration charge for TMB eConnect facility. However, charges are applicable for some services like Stop Payment of Cheque and Third Party Transfer
OTP is the short form for One Time Password. OTP will be generated for each financial transaction and will be delivered to your registered Mobile No.
You have to contact your branch and submit a request letter to change your registered Mobile No / eMail ID.
If you suspect that there has been an unauthorised transaction in your account, please report it immediately to econnect@tmbank.in
Reason: The user has entered his/her login password wrong for more than 3 times continuously.
Solution: User has to reset the Login password via the link "Forgot Password" available at the login page
Reason: The user has entered his/her transaction password wrong for more than 3 times continuously.
Solution: If the user knows his/her login password, transaction password can be reset using the "Reset Txn password" tab in the Home page. (Post login)
Reason/s: It could be due to any one of the following reasons;
Reason: User had not properly logged out from an earlier session, using the "Log Out" Link available in the Econnect Home page
Solution: Close the browser & reopen the browser after 5 minutes or re-login after 5 minutes to resolve this error.
Reason: Trying to load the web page using corrupted cache or cookies already saved in the browser.
Solution: Clear the browsing history, Cache and temporary files in the browser & then try to access our TMB Econnect Portal.
Reason: For various miscellaneous reasons, such an error occurs.
Solution: Clear the browsing history, Cache and temporary files in the browser & then try to access our TMB Econnect Portal.
Reason: The user has not utilized his/her Login Password for more than 60 days and hence the Login Password has expired.
Solution: User has to reset the Login password via the link "Forgot Password" available at the login page.
Reason: The user has not utilized his/her Transaction Password for more than 60 days and hence the Transaction Password has expired.
Solution: It can be reset using the "Reset Txn password" tab in the Home page. (Post login).
Reason: Resetting the 'Sign on' Password through "online" mode can be used only by the Active Users. This message will be displayed for inactive users.
Solutions: User has to enable their User ID first through any of the following methods;
1. Whatsapp Banking: (9282112225) Type 'Hi' --> Type 'Menu' --> Type '2' --> Type '2'.
2. SMS request: Send SMS 'ENABLE
After enabling the USER ID, user can reset their 'Sign on' password by clicking the "Forgot Password" link available at the Login Page.
Reason: Connectivity issues.
Solution: It will be automatically resolved once connectivity is re-established.
Reason: Online account statement can be generated only up to a maximum period of 93 days.
Solution: If user needs account statement for more than 93 days, they can choose offline statement via "General Services" Tab available in Econnect Home Page (Service Request--> New Request --> Offline Account Statement). Statement will be sent to the User's registered mail ID within 48 Hours.
Reason: Users for whom the transaction facility of Econnect Services are yet to be activated cannot access those menus.
Solution: Online registered users have to activate their transaction facility via the "Transaction registration" link available in the "General Services" Tab at Econnect Home page. It will get activated only after 24 hours. Users who had opted for "View Only" Mode and currently in need for Transaction facility, have to contact their parent branch to activate their transaction facility.
Reason: While generating Account Statement user had failed to select any of the Template actions, before Clicking the 'Ok' button.
Solution: Generally, Templates are used to ease execution of repeated actions by saving time. Templates can be saved by selecting any of the search criteria and Template actions, the finally clicking the 'Ok' Button. User can select any one of the three search criteria and click "Search" Button instead of clicking the 'Ok' button to generate the account statement.
Reason: The user had entered either wrong bank branch details or the bank branch whose details are being entered is a newly opened bank/branch, whose IFS details are not available.
Solution: Either the user or the parent branch of the user may send a request for including the same through mail, (econnect@tmbank.in) along with details such as Bank Name, Branch Name, Branch Location and IFSC Code.
Reason: As per workflow defined for each corporate, a particular user may not have the rights to approve transactions beyond a set amount. Authorizers belonging to a different group may have the necessary powers to approve such transactions.
Solution: It can be modified in the workflow of the respective Corporate Checker ID by submitting the required documents to the parent branch, which will be forwarded to eConnect Departmet for further action.
Reason: if user enters invalid password, other than the format as specified in the mail, they cannot open the PDF file.
Solution: The Login/Transaction password can be reset via online mode either by using the PAN or User ID. The Password formats shall be as follows;
a. Format, if reset using User ID:
The 11 Digit password combination is as follows;
First 4 Digits - First 4 digits of User ID in Capital Letters.
Next 4 Digits - First 4 digits of Date of Birth (DDMM).
Last 3 Digits - Last 3 digits of Mobile Number.
b. Format, if reset using PAN:
The 11 Digit password combination is as follows;
First 4 Digits - First 4 digits of User ID in Capital Letters.
Next 4 Digits - First 4 digits of PAN Number
Last 3 Digits -Last 3 digits of Mobile Number
Reason: User tried to perform online purchase using our TMB Econnect facility beyond the limit fixed for them.
Solution: User has to make a request to their parent branch for enhancement, if needed, in their online transaction limit. Enhancement in limits are subject to sanction/approval by higher officials.
Reason: It could be due to any one of the following reasons;
1. Mobile Network issue,
2. Mobile handset issue, (Message Inbox Size issue)
3. DND (Do not disturb) option chosen in the mobile number,
4. Incorrect Mobile Number provided by the user while opening his/her account,
Solution: If SMS is not received, despite no issues as given above, contact parent branch/eConnect department to resolve this issue.
Users can change their User Id on their own from "Personal Profile" Page by choosing "Change User ID" option.
No need to add separately. Once added, all the beneficiaries are automatically listed in the 'To Account' field.
While making payments through eConnect, User can enter the description of payment in the "Remarks" column, which will be displayed in the Passbook / Account Statement, which will make it easier for future reference.
Users cannot modify / edit details of an already added beneficiary, for security purpose. Instead, user needs to delete the beneficiary and add once again.