TMB eBanking

Our Bank does not ask for the details of your account / PIN / Passwords. Therefore any one pretending to be asking you for information from the bank/technical team may be fraudulent entities, so please beware. You should know how to operate net transactions and if you are not familiar you may refrain from doing so. You may seek bank's guidance in this regard. Bank is NOT responsible for online transactions going wrong.
We shall also not be responsible for wrong transactions and wanton disclosure of details by you. Viewing option and transaction option on the net are different. You may exercise your option diligently.

To know the
features of
M-Banking

Click here

Frequently Asked Questions

What is TMB eConnect ?
- TMB eConnect is the Internet Banking Service offered by Tamilnad Mercantile Bank Ltd.
Who is eligible for TMB eConnect ?
- An account holder of Tamilnad Mercantile Bank Ltd. who has the knowledge of browsing the Internet and having a valid email ID is eligible for TMB eConnect facility.
How to register for TMB eConnect ?
- Application form for eConnect can be obtained from your parent branch in which you are maintaining your account. The application form should be duly filled in and submitted to your parent branch.
What are the services available in TMB eConnect ?
How to get User ID and password for TMB eConnect ?
- After you have submitted the application at your branch, your application will be processed. Once your application is processed, your Password will be sent through Speed Post / Courier to your address and your User ID will be sent to your branch.
How to Enable / Unlock TMB eConnect User ID?
- You can enable / unlock your User ID by sending mail to "econnect@tmbank.in" by mentioning your User ID and 15 digit account number.
How to reset the TMB eConnect password if forgot ?
- If you know the security questions then you can reset the password by using the Forgot Password link in the login page. Otherwise send mail to "econnect@tmbank.in" by mentioning your User ID and 15 digit account number for regenerating new password. New password will be sent to your postal address. For sending regenerated password, applicable charges will be collected from your account.
How to change the password ?
- You have to change your password often for security reasons. To change your password, go to Customize menu and click on Change Password option. Here you may change your Signon as well as Transaction password.
Which is the site to access TMB eConnect ?
- You can access TMB eConnect in https://www.tmbnet.in
Can I access my accounts when I am out of station ?
- Yes, You can access your accounts through TMB eConnect facility online 24 x 7 from anywhere in the world provided you have a PC and an access to Internet.
Can I access my accounts held in different branches ?
- Yes, You can very well access your accounts held in different branches provided you have opened them in the same Customer ID.
Will I be charged for registration of TMB eConnect facility ?
- No, there is no registration charge for TMB eConnect facility. However, charges are applicable for some services like Stop Payment of Cheque and Third Party Transfer
What is OTP ?
- OTP is the short form for One Time Password. OTP will be generated for each financial transaction and will be delivered to your registered Mobile No.
What is the procedure to change the registered Mobile No / eMail ID ?
- You have to contact your branch and submit a request letter to change your registered Mobile No / eMail ID .
What should I do if I suspect an unauthorized transaction in my account?
- If you suspect that there has been an unauthorised transaction in your account, please report it immediately to econnect@tmbank.in
System displays an error "Unable to Login. Please try again or contact bank for more details" while logging in to our TMB Econnect Portal.
- Reason: The user has entered his/her login password wrong for more than 3 times continuously.
  Solution: User has to reset the Login password via the link "Forgot Password" available at the login page
System displays an error "Transaction is disabled for this user, please contact Bank for further information" while trying to perform any transaction in our TMB Econnect Portal
- Reason: The user has entered his/her transaction password wrong for more than 3 times continuously.
  Solution: User has to reset the Login password via the link "Forgot Password" available at the login page, if the user knows his/her Login password. If the user knows his/her login password, transaction password can be reset using the "Reset Txn password" tab in the Home page. (Post login)
System automatically logs off the user with an error "You have been logged out for application security" while using our TMB Econnect Portal
- Reason/s: It could be due to any one of the following reasons;
  1. Used Back/Forward/Refresh button of your Browser
  2. Kept the browser window idle for a long time
  3. Logged in from another browser window
  4. Accessing the application URL from a saved or static page
  5. Made multiple clicks on a button or an option.
  Solution: By avoiding the above activities, such an error can be avoided.
System displays an error "User Already Logged on Another Active Session Try After 5 Minutes" while trying to login in to our TMB Econnect Portal
- Reason: User had not properly logged out from an earlier session, using the "Log Out" Link available in the Econnect Home page
  Solution:Close the browser & reopen the browser after 5 minutes or re-login after 5 minutes to resolve this error.
User unable to get to the TMB Econnect Login Page (which asks for 'User ID' and 'Password'). Error message, "500 Internal Server Error" is displayed.
- Reason: Trying to load the web page using corrupted cache or cookies already saved in the browser.
  Solution:Clear the browsing history, Cache and temporary files in the browser & then try to access our TMB Econnect Portal.
System displays an error "Application ended for Unknown reason" while using our TMB Econnect Portal
- Reason: For various miscellaneous reasons, such an error occurs.
  Solution:Clear the browsing history, Cache and temporary files in the browser & then try to access our TMB Econnect Portal.
While trying to login, system displays an error "You cannot Login at this time".
- Reason: The user has not utilized his/her Login Password for more than 180 days and hence the Login Password has expired.
  Solution: User has to reset the Login password via the link "Forgot Password" available at the login page.
System shows the error "You cannot Transact at this time. Please Contact the bank for further information" while trying to execute any transactions through our TMB Econnect portal
- Reason: The user has not utilized his/her Transaction Password for more than 180 days and hence the Transaction Password has expired.
  Solution: It can be reset using the "Reset Txn password" tab in the Home page. (Post login).
While resetting the 'Sign on' Password through "online" mode, system shows an error message, "Contact the Branch Administrator to Complete the Process".
- Reason: Resetting the 'Sign on' Password through "online" mode can be used only by the Active Users. This message will be displayed for inactive users.
  Solutions: User has to enable their User ID first through any of the following methods;
  1.Whatsapp Banking: (9282112225) Type 'Hi' --> Type 'Menu' --> Type '2' --> Type '2'.
  2.SMS request: Send SMS 'ENABLE USER ID' to 9282112225 After enabling the USER ID, user can reset their 'Sign on' password by clicking the "Forgot Password" link available at the Login Page.
System displays an error "Host not available try after some time" while using our TMB Econnect Portal
- Reason: Connectivity issues.
  Solution: It will be automatically resolved once connectivity is re-established.
System displays an error "The date range is invalid. It must not exceed the limit" while generating account statement.
- Reason: Online account statement can be generated only up to a maximum period of 93 days.
  Solution: If user needs account statement for more than 93 days, they can choose offline statement via "General Services" Tab available in Econnect Home Page (Service Request--> New Request --> Offline Account Statement). Statement will be sent to the User's registered mail ID within 48 Hours.
System is not allowing access to transaction based menus like Recharge & Billpay, Transaction Management, etc., with error message, "User account will be activated in 48 hours."
- Reason: Users for whom the transaction facility of Econnect Services are yet to be activated cannot access those menus.
  Solution: Online registered users have to activate their transaction facility via the "Transaction registration" link available in the "General Services" Tab at Econnect Home page. It will get activated only after 24 hours. Users who had opted for "View Only" Mode and currently in need for Transaction facility, have to contact their parent branch to activate their transaction facility.
System displays an error "Please select a value from Template Actions" while generating Account statement through Econnect Portal
- Reason: While generating Account Statement user had failed to select any of the Template actions, before Clicking the 'Ok' button.
  Solution: Generally, Templates are used to ease execution of repeated actions by saving time. Templates can be saved by selecting any of the search criteria and Template actions, the finally clicking the 'Ok' Button. User can select any one of the three search criteria and click "Search" Button instead of clicking the 'Ok' button to generate the account statement.
System displays an error "Invalid Bank/Branch Identifier or Network" or "No Record fetched" while adding new beneficiary details
- Reason: The user had entered either wrong bank branch details or the bank branch whose details are being entered is a newly opened bank/branch, whose IFS details are not available.
  Solution: Either the user or the parent branch of the user may send a request for including the same through mail, (econnect@tmbank.in) along with details such as Bank Name, Branch Name, Branch Location and IFSC Code.
What needs to be done, while encountering the error message "You are not authorized to approve this transaction" in Corporate Econnect.
- Reason: As per workflow defined for each corporate, a particular user may not have the rights to approve transactions beyond a set amount. Authorizers belonging to a different group may have the necessary powers to approve such transactions.
  Solution: It can be modified in the workflow of the respective Corporate Checker ID by submitting the required documents to the parent branch, which will be forwarded to eConnect Departmet for further action.
Unable to open the Password protected PDF file sent to the user's Mail ID for the purpose of resetting the password.
- Reason: if user enters invalid password, other than the format as specified in the mail, they cannot open the PDF file.
  Solution: The Login/Transaction password can be reset via online mode either by using the PAN or User ID. The Password formats shall be as follows;
  a. Format, if reset using User ID:
  The 11 Digit password combination is as follows;
  First 4 Digits - First 4 digits of User ID in Capital Letters.
  Next 4 Digits - First 4 digits of Date of Birth (DDMM).
  Last 3 Digits - Last 3 digits of Mobile Number.
  
  b. Format, if reset using PAN:
  The 11 Digit password combination is as follows;
  First 4 Digits - First 4 digits of User ID in Capital Letters.
  Next 4 Digits - First 4 digits of PAN Number
  Last 3 Digits -Last 3 digits of Mobile Number
System displays the error "Consumption limits not defined for the user. Transaction cannot be processed. Please contact the bank Administrator" while making online transaction using TMB Econnect service.
- Reason: User tried to perform online purchase using our TMB Econnect facility beyond the limit fixed for them.
  Solution: User has to make a request to their parent branch for enhancement, if needed, in their online transaction limit. Enhancement in limits are subject to sanction/approval by higher officials.
While resetting the Sign on Password, OTP SMS is not received.
- Reason: It could be due to any one of the following reasons;
  1. Mobile Network issue,
  2. Mobile handset issue, (Message Inbox Size issue)
  3. DND (Do not disturb) option chosen in the mobile number,
  4. Incorrect Mobile Number provided by the user while opening his/her account,
  
  Solution: If SMS is not received, despite no issues as given above, contact parent branch/eConnect department to resolve this issue.
Customer wants to change/modify the User ID on their own
- Users can change their User Id on their own from "Personal Profile" Page by choosing "Change User ID" option.
Do we need to add a beneficiary for IMPS, when the same beneficiary has already been added for NEFT or RTGS?
- No need to add separately. Once added, all the beneficiaries are automatically listed in the 'To Account' field.
What to do, to easily identify the purpose for which an online payment was made through Internet Banking?
- While making payments through eConnect, User can enter the description of payment in the "Remarks" column, which will be displayed in the Passbook / Account Statement, which will make it easier for future reference.
How to edit/modify the beneficiary details, which has been already added?
- Users cannot modify / edit details of an already added beneficiary, for security purpose. Instead, user needs to delete the beneficiary and add once again.

Online Bill Payments

Online Tax Payments

TMB e-Shoppee

To know
the list of
our billers

Click here

Pay your
electricity bill
online

Click here