Be safe from Scams / threats by following the below mentioned guidelines:

Dos:

• Always review the mobile application's details such as, number of downloads, user reviews, comments and "ADDITIONAL INFORMATION" section before downloading the application from the recognised app/play store
• Ensure "Offered by" in Google Play store has Bank Name as 'Tamilnad Mercantile Bank' before downloading 'TMB Mbank' app in your Android Devices
• Ensure "Provider" in App Store has Bank Name as 'Tamilnad Mercantile Bank' before downloading 'TMB Mbank' app in your iOS Devices
• Install and maintain updated antivirus solution on your mobile devices. Scan the suspected mobile device with antivirus solutions to detect and clean infections
• Install Android updates and patches as and when available from Android vendors
• Verify app permissions and grant only those permissions, which have relevant context for the app's purpose
• Choose a complex PIN, so that it is non-guessable. Also change your login pin and transaction pin at regular Intervals
• Review your account statements frequently to check for any unauthorized transactions
• Report a lost or stolen phone immediately to your service provider and law enforcement authorities
• Don’t forget to inform the bank of changes in your mobile number to ensure that SMS notifications are not sent to someone else
• Be cautious while using Bluetooth in public places as someone may access your confidential data/information
• Be careful about the websites you are browsing, if it does not look authentic, do not download anything from it
• Be cautious while accepting offers such as caller tunes or dialer tunes or while opening/downloading email attachments from known or unknown sources

Donts:

• Do not download and install applications from untrusted sources offered via unknown websites/ links on unscrupulous messages. Install apps downloaded only from the app/play store
• Don't install 'TMB Mbank' app in JailBreak/Rooted Devices
• Don't install any Remote Desktop Application in your Android/iOS devices to avoid risk of fraudster gaining access to your mobile Phones, which may lead to financial losses
• Do not use personal details like name, Date of Birth, names and common patterns while choosing your PIN
• Never give/share your PIN or confidential information over the phone or internet. Never share these details with anyone
• Don’t store sensitive information such as credit card details, mobile banking PIN and user ID in your phone
• Never reveal or write down PINs or retain any email or paper communication from the bank with regard to the PIN or password
• Don’t click on links embedded in emails/social networking sites claiming to be from the bank or representing the bank
• Don’t transfer funds without due validation of the recipient, as funds once transferred cannot be reversed
• Don't use unsecured networks for the purpose of safeguarding the data