Guidelines for Safe and Secured Usage of Mobile Banking

Be safe from Scams / threats by following the below mentioned guidelines:


  • Always review the mobile application's details such as, number of downloads, user reviews, comments and "ADDITIONAL INFORMATION" section before downloading the application from the recognised app/play store
  • Ensure "Offered by" in Google Play store has Bank Name as 'Tamilnad Mercantile Bank' before downloading 'TMB Mbank' app in your Android Devices
  • Ensure "Provider" in App Store has Bank Name as 'Tamilnad Mercantile Bank' before downloading 'TMB Mbank' app in your iOS Devices
  • Install and maintain updated antivirus solution on your mobile devices. Scan the suspected mobile device with antivirus solutions to detect and clean infections
  • Install Android updates and patches as and when available from Android vendors
  • Verify app permissions and grant only those permissions, which have relevant context for the app's purpose
  • Choose a complex PIN, so that it is non-guessable. Also change your login pin and transaction pin at regular Intervals
  • Review your account statements frequently to check for any unauthorized transactions
  • Report a lost or stolen phone immediately to your service provider and law enforcement authorities
  • Donít forget to inform the bank of changes in your mobile number to ensure that SMS notifications are not sent to someone else
  • Be cautious while using Bluetooth in public places as someone may access your confidential data/information
  • Be careful about the websites you are browsing, if it does not look authentic, do not download anything from it
  • Be cautious while accepting offers such as caller tunes or dialer tunes or while opening/downloading email attachments from known or unknown sources


  • Do not download and install applications from untrusted sources offered via unknown websites/ links on unscrupulous messages. Install apps downloaded only from the app/play store
  • Don't install 'TMB Mbank' app in JailBreak/Rooted Devices
  • Don't install any Remote Desktop Application in your Android/iOS devices to avoid risk of fraudster gaining access to your mobile Phones, which may lead to financial losses
  • Do not use personal details like name, Date of Birth, names and common patterns while choosing your PIN
  • Never give/share your PIN or confidential information over the phone or internet. Never share these details with anyone
  • Donít store sensitive information such as credit card details, mobile banking PIN and user ID in your phone
  • Never reveal or write down PINs or retain any email or paper communication from the bank with regard to the PIN or password
  • Donít click on links embedded in emails/social networking sites claiming to be from the bank or representing the bank
  • Donít transfer funds without due validation of the recipient, as funds once transferred cannot be reversed
  • Don't use unsecured networks for the purpose of safeguarding the data